Last updated: October 30, 2026
If you are not satisfied with your purchase, you can return it free of charge within 30 days of delivery.
Return window
You have 30 calendar days from the day you receive your order to request a return.
Free returns
Returns are free for customers in the United States. We provide a prepaid return label (or arrange a freight pickup for large items), so you pay nothing to send the item back.
Conditions
- Items should be unused and in the same condition you received them, in their original packaging where possible.
- Please include your order number with the return.
- Items that arrive damaged, defective or incorrect can always be returned.
How to start a return
- Email contact@solenttrapshop.com with your order number and the item(s) you want to return.
- We reply within 1 business day with your prepaid return label or pickup details.
- Pack the item securely and hand it to the carrier.
Refunds
Once we receive and inspect your return, we issue a full refund to your original payment method within 5 business days. Your bank may take a few additional days to show the refund.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and photos. We will send a free replacement or issue a full refund.
Cancellations
You can cancel your order free of charge before it ships by contacting us.
Contact us
Solent Trap Shop
70 Maddox Ave, Taylorsville, KY 40071, United States
Email: contact@solenttrapshop.com
Phone: +1 (859) 684-1771
Customer service hours: Monday to Friday, 9:00am – 5:00pm (Eastern Time)